Refund Policy
Last updated: September 2026
1. Your Satisfaction Matters
We want every meal at Erie Point Plaza to be a great one. If something isn't right with your order, please tell us right away — in the restaurant or by phone at (863) 399-7066 — and we will do our best to make it right.
2. Dine-In Orders
If a dish arrives incorrectly prepared or not as described, let your server know immediately. We will gladly remake the dish or offer a suitable replacement. Refunds for dine-in meals are handled case by case by our management team.
3. Takeout Orders
Please check takeout orders before leaving. If you discover an issue after leaving, contact us within 24 hours at (863) 399-7066 with your receipt and we will arrange a remake, credit, or refund as appropriate.
4. Reservation Cancellations
Life happens — if you need to cancel or change a reservation, just call us at (863) 399-7066 as soon as possible. We do not charge cancellation fees for standard reservations.
5. Refund Processing
Approved refunds are issued to the original payment method. Card refunds typically appear within 5–10 business days depending on your bank.
6. Contact
Questions about this policy? Email support@eriepointplaza.com or call (863) 399-7066.